Privacy Policy

Introduction

Look, we get it - nobody really enjoys reading through legal stuff. But here at Cinderveil Bastion, we're pretty serious about keeping your personal info safe. We've been working on European performance vehicles and classics for years, and just like we treat your car with respect, we treat your data the same way.

This policy breaks down what info we collect when you book an appointment, drop off your ride, or just browse our site. We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, for those who care about the acronyms). Bottom line? We're not gonna sell your email to some spam list or anything sketchy like that.

What Information We Collect

How We Use Your Information

We're not collecting data just for fun. Here's what we actually do with it:

• Service Delivery: Scheduling your appointments, keeping track of what work your vehicle needs, reaching out when parts come in, that sort of thing. Can't really restore your classic BMW without knowing what you want done, can we?
• Billing & Payments: Processing invoices, keeping payment records, handling warranty claims if something goes sideways (rare, but it happens).
• Maintenance Reminders: Sending you heads-ups when it's time for routine service or inspections. European performance cars need regular attention - we're just helping you stay on top of it.
• Communication: Answering your questions, updating you on repair progress, discussing diagnostic findings. Sometimes a transmission rebuild takes longer than expected and we need to keep you in the loop.
• Service Improvement: Figuring out what services folks are interested in, what kind of vehicles we're seeing more of, stuff like that. Helps us stock the right parts and equipment.
• Legal Compliance: Keeping records for tax purposes, safety inspections, and other regulatory requirements. Not the fun stuff, but necessary.

Who We Share Information With

We're pretty protective of your info, but there are a few situations where we might need to share it:

What we DON'T do: We don't sell your info to marketing companies, spam lists, or random third parties. That's just not our style.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help our website function properly and remember your preferences.

Data Security

We take protecting your data seriously - same way we take protecting your vehicle while it's in our shop. Here's what we do:

• Encrypted connections for online transactions and data transmission
• Secure servers with regular security updates and monitoring
• Limited access - only staff who actually need your info can see it
• Regular backups so nothing gets lost if equipment fails
• Physical security at our facility - locked offices, secure document storage

That said, nothing's 100% foolproof. We do our best, but there's always some level of risk when transmitting info online. We just work hard to minimize it.

Your Privacy Rights

Under Canadian privacy laws, you've got some rights when it comes to your personal info:

To exercise any of these rights, just shoot us an email at service@cinderveilbastion.info or give us a call. We'll handle it.

How Long We Keep Your Data

We don't keep info forever - that'd be a mess. Here's our general approach:

• Active customer records: As long as you're bringing your vehicle to us, we keep your info current and accessible.
• Service history: We typically keep vehicle service records for 7-10 years. Useful for tracking maintenance history and warranty work.
• Financial records: Tax laws require us to keep billing and payment records for 7 years.
• Inactive accounts: If we haven't heard from you in a few years, we might reach out to see if you want us to keep your info or delete it.

Once we don't need the data anymore and aren't legally required to keep it, we'll securely delete or anonymize it.

Third-Party Links

Our website might have links to other sites - parts suppliers, manufacturer resources, industry associations, that sort of thing. Just so you know, we're not responsible for their privacy practices. If you click through to another site, you're under their rules, not ours.

Always a good idea to check out privacy policies on any site you visit, especially if you're giving them personal info.

Changes to This Policy

Every now and then we might need to update this privacy policy - new laws, changes in how we operate, that kind of thing. When we do make changes, we'll update the "Last Updated" date at the top of this page.

If it's a major change, we'll try to let you know via email or a notice on our site. But it's always a good idea to check back occasionally if you're curious about how we're handling your info.